Return

RETURN POLICY

Clients may return unused merchandise within 14 days from the date in which they received it. They may get a refund or exchange it for another product.

Instructions for returning merchandise:

In order to return an item clients may send an e-mail or call Helix Pordenone indicating the number of their purchase order, the products to be returned and the type of compensation they prefer (reimbursement or product exchange).
Shipping costs are the responsibility of the client.
Returning and shipping merchandise will be agreed on a case by case basis.

The merchandise must be shipped within 14 days from the date it was received.
The policy for product exchange will be agreed upon directly with the client through e-mail.

Reimbursement will take place as soon as the returned product reaches Helix Pordenone and its condition has been evaluated. Reimbursement will be made via bank transfer to the client’s account.
Reimbursement will take place in the same currency of the original purchase. Differences due to the currency fluctuation will not be reimbursed.

Products must be returned with all the original labels and tags attached, which must not be cut or broken. Products must have their original packaging, sealed with cello tape. If the client does not have the original packaging another appropriate packaging will be accepted.
Products must not have been worn, altered or show any kind of wear and tear.

In case the client receives defective merchandise or mistakes are made by Helix Pordenone during the shipping of the product, the client is invited to contact Helix Pordenone immediately via e-mail at helix.pordenone@gmail.com
Helix Pordenone reserves the right to request photographic proof before authorising the return of defective merchandise.

The returned products must be shipped from the same country in which the original order was made.

Helix Pordenone reserves the right to refuse non-authorised returns or products which do not meet all the conditions herein specified. In these cases the merchandise shall be returned to sender. If Helix Pordenone does decide to accept these products the client shall be charged 10% of the value of the returned merchandise.

European law for distance marketing applies to anything which has not specifically been addressed in this document.